bdru Privacy Policy — How We Protect Your Data
bdru is committed to protecting the privacy and security of every player's personal data. This policy explains clearly what we collect, why we collect it, and how you can exercise your rights.
Introduction
This Privacy Policy ("Policy") describes how bdru ("bdru", "we", "us", "our") collects, uses, stores, shares and protects personal information provided by users ("you", "your", "Player") when you access or use the bdru platform at bdru.ws. By registering an account with bdru or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
bdru handles personal data with care and operates in a manner consistent with internationally recognised data protection principles. We collect only the information necessary to deliver a safe, reliable and compliant betting and casino service to players in Bangladesh, and we do not sell your personal information to third parties.
Types of Data We Collect
bdru collects the following categories of personal data in the course of providing its services to you:
Identity Data
Full name, date of birth, gender and nationality provided at registration or KYC
Contact Data
Mobile number, email address and city or region in Bangladesh
Financial Data
Payment method details (bKash number, Nagad number, card type) and transaction history
Betting Activity
Games played, bets placed, wager amounts, win/loss records and session duration
Technical Data
IP address, device type, browser, OS version and network operator used to access bdru
Cookies & Usage
Pages visited, clicks, session events and preference data stored via browser cookies
1. Information We Collect in Detail
Beyond the categories outlined above, bdru collects personal information through the following specific channels and mechanisms:
- Registration FormWhen you create an account with bdru, you provide your mobile number, a chosen password, date of birth and optionally an email address. This information is required to establish and manage your account. Providing false registration information is a breach of the Terms & Conditions.
- KYC Verification DocumentsTo comply with anti-money laundering obligations and to verify your identity and age, bdru may collect copies of government-issued identity documents such as your National ID Card (NID), passport or driving licence. Document images are processed securely and retained only for as long as required by applicable compliance obligations.
- Customer Support CommunicationsWhen you contact bdru support — whether via email, live chat or support ticket — we retain a record of that communication, including your name, contact details, the content of the message and the outcome of any resolution. These records are used to track issues, improve service quality and maintain a complete support history.
- Automatically Collected Databdru's platform automatically collects certain technical and behavioural data when you use the site. This includes your IP address, device identifiers, mobile network operator, browser type and version, operating system, pages visited, time spent on each page, and the sequence of actions taken during your session. This data is collected passively and is used primarily for security monitoring, performance optimisation and fraud detection.
2. How We Use Your Information
bdru uses the personal data it collects for the following clearly defined purposes:
- Account ManagementTo create and administer your bdru account, verify your identity and age, process deposits and withdrawals, and provide you with access to betting markets, casino games and platform features.
- Compliance and Fraud PreventionTo fulfil our legal obligations under applicable anti-money laundering, know-your-customer and responsible gaming regulations. This includes screening accounts against sanctions lists, detecting suspicious betting patterns and reporting obligations to relevant regulatory authorities where required.
- Platform ImprovementTo analyse usage patterns, identify technical issues, test new features and improve the overall performance and user experience of the bdru platform for players across Bangladesh — including users on 3G and 4G networks in Dhaka, Chittagong, Sylhet and other cities.
- Customer SupportTo respond to your enquiries, resolve disputes, process complaints and maintain a complete record of your interactions with the bdru support team for service quality and audit purposes.
- Marketing CommunicationsWhere you have opted in to receive promotional communications, bdru may use your contact information to send you information about bonuses, seasonal promotions (such as Eid offers, Pohela Boishakh specials, BPL tournament promotions), new game launches and platform updates. You may withdraw your consent to marketing communications at any time by contacting our support team.
3. Legal Basis for Processing Your Data
bdru processes personal data only where a valid legal basis exists. The applicable legal bases for the processing activities described in this Policy are:
- Contractual NecessityProcessing your identity, contact and payment information is necessary to perform the contract between you and bdru — i.e., to operate your account, process transactions and provide access to the platform's services.
- Legal ObligationProcessing identity verification documents, transaction records and compliance data is necessary to fulfil bdru's obligations under applicable anti-money laundering, counter-terrorist financing and responsible gaming regulations.
- Legitimate InterestsProcessing technical and behavioural data for platform security, fraud detection and service improvement is carried out on the basis of bdru's legitimate interest in maintaining a secure and functional platform. Where these interests are relied upon, bdru has assessed that they do not override your rights as a data subject.
- ConsentWhere processing is based on your consent — for example, for receiving marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
4. Sharing Your Information
bdru does not sell your personal data. We share personal information with third parties only in the limited circumstances described below:
- Payment ProcessorsTo process deposits and withdrawals, bdru shares the necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay and international card networks. These providers receive only the data required to complete the specific transaction and are bound by their own privacy policies and applicable financial regulations.
- Identity Verification PartnersWhere bdru uses a third-party service provider to assist with KYC identity verification, we share the relevant document images and personal data with that provider solely for the purpose of completing the verification check. Such providers are contractually bound to process the data only for the agreed purpose and to maintain appropriate security standards.
- Regulatory and Law Enforcement Authoritiesbdru may be required by law to disclose personal data to relevant regulatory, law enforcement or government authorities. We will comply with any lawfully issued request for data disclosure and will, where legally permitted, notify you of such a disclosure.
- IT and Security Service Providersbdru works with third-party technology providers for platform hosting, cloud infrastructure, cybersecurity monitoring and fraud detection. These providers act as data processors on bdru's behalf and are contractually bound to process data only on our instructions, to maintain appropriate technical and organisational security measures, and not to use the data for their own independent purposes.
5. Cookies and Tracking Technologies
bdru uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help the platform function correctly and allow us to analyse how you use the site.
- Strictly Necessary CookiesThese cookies are essential for the bdru platform to function. They include session cookies that keep you logged in during your visit, security tokens that protect your account from CSRF attacks, and cookies that remember your language and regional preferences. You cannot opt out of strictly necessary cookies as the platform cannot function without them.
- Analytical Cookiesbdru uses analytical cookies and similar tracking tools to understand how users interact with the platform — which pages are visited most frequently, where users encounter errors, how long sessions typically last on mobile browsers, and which game categories attract the most engagement. This data is used in aggregate and anonymised form to improve platform performance.
- Functional CookiesFunctional cookies remember choices you have made on the platform — such as your preferred deposit method, notification preferences or your most recently visited game category — to personalise your experience on return visits.
You may manage your cookie preferences through your mobile browser settings. Note that disabling certain cookies may affect the functionality of the bdru platform, including your ability to stay logged in or access personalised features.
6. Data Retention
bdru retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention principles apply: account data and transaction records are retained for a minimum of five years from the date of your last account activity to fulfil applicable regulatory and audit obligations. KYC verification documents are retained for the period required by applicable anti-money laundering regulations, which is typically five years from the completion of the verification process. Customer support records are retained for a period of three years from the date of the last interaction. Analytical and technical data logs are retained in aggregate form for up to 24 months.
When personal data is no longer required, bdru takes appropriate steps to securely delete or anonymise it. Where anonymisation is not technically feasible, data is restricted so that it cannot be accessed or used for any active purpose.
7. Data Security
bdru implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your device and the bdru platform, secure password hashing, access controls that restrict internal staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments of the platform infrastructure, and monitoring for suspicious login attempts and account takeover patterns.
While bdru takes data security seriously and invests in maintaining robust safeguards, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, bdru will notify affected users without undue delay and will take immediate steps to contain and remediate the breach.
8. Your Data Protection Rights
As a user of the bdru platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the details provided at the end of this Policy.
- 👁️Right of Access You may request a copy of the personal data that bdru holds about you, together with information about how it is being processed.
- ✏️Right to Rectification You may request that bdru corrects any inaccurate personal data we hold about you, or completes any incomplete data.
- 🗑️Right to Erasure In certain circumstances, you may request that bdru deletes the personal data we hold about you. This right is subject to limitations where retention is required by law or for the establishment, exercise or defence of legal claims.
- 📦Right to Data Portability Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that bdru provides your personal data to you in a structured, commonly used and machine-readable format.
- 🚫Right to Object You may object to bdru processing your personal data where that processing is based on legitimate interests or for direct marketing purposes. Where you object to processing for direct marketing, bdru will cease that processing immediately.
- 📧Right to Restrict Processing In certain circumstances, you may request that bdru restricts the processing of your personal data — for example, while the accuracy of the data is being contested or while an objection to processing is being considered.
9. Children's Privacy
bdru is strictly an adult platform. No person under the age of 21 is permitted to register for or use the bdru platform. bdru does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a person under 21 in your household has registered with bdru, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action.
10. International Data Transfers
bdru operates as an international platform and may process or store personal data on servers located outside Bangladesh. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that applicable in Bangladesh, bdru will implement appropriate safeguards to ensure that the transfer is carried out in a secure and lawful manner.
Appropriate safeguards for international transfers may include contractual clauses requiring the recipient to maintain data protection standards equivalent to those described in this Policy, or other lawful transfer mechanisms as recognised under applicable data protection frameworks. By using the bdru platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh as described in this section.
11. Changes to This Privacy Policy
bdru reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, legal requirements or platform functionality. When material changes are made — meaning changes that significantly affect your rights or the way we process your personal data — bdru will notify registered users via their registered contact details and will display a prominent notice on the platform for a period of at least 14 days before the changes take effect. Non-material changes, such as corrections of typographical errors or clarifications that do not change the substance of the Policy, may take effect immediately upon publication of the updated version.
12. Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or to the way bdru processes your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.
Email: [email protected]
Your Privacy Matters — Explore bdru Safely
Now that you know how we protect your data, feel free to explore the full bdru platform — from cricket betting and live casino to slots and crash games.